Data Privacy Policy

Talibon Credit Cooperative (TALCRECO)

Protecting Your Privacy, Building Trust Together

Last Updated: July 03, 2025

Our Commitment to Your Privacy

At Talibon Credit Cooperative (TALCRECO), we believe that your privacy is fundamental to building lasting trust in our cooperative relationship. This Data Privacy Policy serves as your comprehensive guide to understanding how we collect, use, store, protect, and disclose your personal information in strict accordance with Republic Act No. 10173, commonly known as the Data Privacy Act of 2012.

As a member-owned financial cooperative, we recognize that you entrust us with your most sensitive personal and financial information. This responsibility drives our unwavering commitment to implementing robust privacy protections that not only meet legal requirements but exceed industry standards.

            
            Our Promise: We are dedicated to ensuring that every member, client, and employee feels secure in their interactions with TALCRECO. Our privacy practices are designed to be transparent, fair, and respectful of your individual rights.
        

Personal Information We Collect

Primary Personal Data

We collect essential personal information from our members and clients through various channels, both in-person and through secure digital platforms:

Basic Identity Information

Full Legal Name (as it appears on government documents)
Government-issued ID Numbers (SSS, TIN, PhilHealth, etc.)
Complete Residential and Business Addresses
Primary and Alternative Contact Numbers
Email Addresses for digital communications
Recent Photographs for identification purposes

Financial Information

Banking details and account numbers
Income sources and employment information
Credit history and financial statements
Transaction records and payment histories
Loan application details and collateral information

Sensitive Personal Information

In certain circumstances, we may collect sensitive information that requires additional protection measures:

Identity Verification Documents

Certified copies of government-issued IDs
Birth certificates and marriage certificates
Passport copies for international transactions

Health and Biometric Data (Staff Only)

Health certificates for employment requirements
Biometric data for attendance tracking systems
Medical information for insurance and benefits administration

Why We Collect Your Information

Your personal data serves specific, legitimate purposes that directly benefit your cooperative experience and ensure compliance with financial regulations:

Membership Services

New Member Registration and verification
Account Management and record maintenance
Service Customization to meet your needs

Financial Services

Loan Processing and credit assessment
Savings Management and interest calculation
Transaction Processing and fund transfers
Investment Services and portfolio management

Communication & Engagement

Member Communications and newsletters
Educational Programs and financial literacy
Event Notifications and community activities

Regulatory Compliance

Legal Requirements and banking regulations
Audit Support and documentation
Government Reporting and regulatory submissions

How We Store and Protect Your Data

Secure Storage Systems

Physical Storage

Fireproof Filing Cabinets with restricted access
Climate-Controlled Environment for document preservation
Secure Office Space with security systems

Digital Storage

Cloud-Based Solutions with enterprise-grade encryption
Local Computer Systems with password protection
Multiple Backup Systems in different locations

Data Retention Policy

Retention Periods

Membership Records: Duration of membership plus 7 years
Financial Transaction Records: 10 years (banking regulations)
Loan Documentation: 5 years after full repayment
Correspondence: 3 years unless legally required longer

When We Share Your Information

We may share your personal data with trusted third parties under specific circumstances and with appropriate safeguards:

Financial Partners

Accredited Banks for loan processing and fund transfers
Insurance Companies for coverage and claims
Investment Firms for portfolio management

Government Agencies

Bureau of Internal Revenue (BIR) for tax compliance
Cooperative Development Authority (CDA) for registration
Credit Information Corporation (CIC) for credit reporting

Professional Services

External Auditors for financial audits
Legal Counsel for representation when necessary
IT Service Providers under strict confidentiality

            
            Important: All data sharing requires your explicit consent, and we ensure all third parties follow strict privacy safeguards through signed data processing agreements.
        

Our Security Measures

Technical Safeguards

Advanced Firewalls and network security
Real-time Antivirus Protection
End-to-end Encryption Technology
Secure Socket Layer (SSL) for online transactions
24/7 Security Monitoring

Physical Security

Controlled Access with biometric scanners
Comprehensive CCTV coverage
Secure document storage systems
Environmental controls for data preservation

Human Resources Security

Regular Privacy Training for all staff
Comprehensive Confidentiality Agreements
Thorough Background Checks
Clear Incident Response procedures

Your Rights as a Data Subject

As a valued member of TALCRECO, you have fundamental rights regarding your personal data:

Right to Access

What it means: You can request to see all personal data we hold about you.

How to exercise: Contact our staff for a comprehensive report within 30 days.

Right to Correction

What it means: You can request corrections to any inaccurate information.

How to exercise: Notify us of errors and we will promptly investigate and correct them.

Right to Withdraw Consent

What it means: You can withdraw your consent for data processing at any time.

How to exercise: Submit a written request to our staff.

Right to Data Portability

What it means: You can request your data in a transferable format.

How to exercise: Contact us for data in machine-readable format.

Right to Erasure

What it means: You can request deletion of your personal data under certain circumstances.

How to exercise: Submit a written request for evaluation.

Right to File Complaints

What it means: You can file complaints about our data processing practices.

How to exercise: Contact our staff or file with the National Privacy Commission.

Your Consent and Our Commitment

            
            Informed Consent: When you provide your personal data through any of our forms or electronic means, you are granting your explicit, informed consent to TALCRECO to collect and process your information as described in this policy.
        

What We Promise to Tell You

Before collecting any personal data, we will clearly inform you of:

The specific purpose for which we are collecting your information
How your data will be stored and the security measures in place
Who may have access to your information and under what circumstances
How long we will retain your data
Your rights as a data subject and how to exercise them

Policy Updates and Continuous Improvement

TALCRECO reserves the right to update or revise this policy as needed to reflect changes in our practices, respond to member feedback, or comply with evolving legal requirements.

How We Handle Updates

When we make significant changes to this policy, we will:

Provide advance notice through multiple communication channels
Explain the reasons for changes and how they benefit our members
Highlight specific changes rather than requiring full policy review
Offer opportunities for members to ask questions or provide feedback

Where to Find Updates

On our website at www.talcreco.com
At our main office in a prominent location
Through email notifications to members
In our member newsletters and annual reports

Contact Us - We're Here to Help

Your privacy concerns and questions are important to us. Our dedicated team is ready to assist you with any data privacy matters.

Visit Us

CPG Ave. Corner M. Garcia St.
Poblacion, Talibon, Bohol
Philippines

Online

Website: www.talcreco.com
Email: talcreco@gmail.com

Call or Text

Mobile: +63 909 423 7894
Landline: (038) 500 1403

Office Hours

Tuesday - Saturday: 8:00 AM - 5:00 PM
Sunday and Monday: Closed

For urgent privacy matters outside office hours, please send an email, and we will respond on the next business day.

Thank You for Your Trust

Thank you for trusting TALCRECO with your personal information. Together, we're building a stronger, more secure financial future for our community.